10  07 2009

IS VOICEMAIL A THING OF THE PAST?

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VIA BOSTON

Taylor Davis, 20, a college student waiting tables in Wellesley for the summer, waits days to listen to her voice mail messages and, even then, checks her inbox only when she’s bored.

“Usually it’s from my boss or people wanting me to pick up shifts,’’ she said, shrugging off missed opportunities, “or from my mom or my aunts. They like to talk a lot.’’

Ja-Nae Duane, 32, CEO of Wild Women Entrepreneurs and Ja-Nae Duane Ventures, in Woburn, deletes many of her voice mails without even listening. “What I really hate are the soliloquies,’’ she said. “I spend more time listening to your message than I do responding to it.’’

Brian Walshe, 32, a Boston-based international art dealer, keeps his phone’s mailbox full to ward off new messages. The maneuver annoys those who want to reach him, but he estimates it saves him 30 minutes a day. “People complain,’’ he said. “Everyone likes to leave a message.’’

The problem is, these days, not many people like to listen to them.

In an age of ever-speedier communications, a growing number of people are unwilling to endure voice mail’s shortcomings. Some can’t stand the endless prompts just to hear a longwinded - and often pointless - message. (Hi, it’s me. Why aren’t you picking up? I’ll call you later.) Others dislike voice mails that can’t be searched, easily forwarded, or surreptitiously played during a meeting or lecture. And on the off chance a message does contain key information, it’s often left at the end of a ramble and spoken rapidly, forcing the recipient to listen all over again. And then write it down, of course.

In other words, after the beep, please don’t leave a message. Or do so at risk of being ignored.

More than 30 percent of voice mail messages remain unheard for three days or longer, according to uReach Technologies, which designs voice messaging systems for Verizon and other phone companies. And more than 20 percent of people with messages in their mailboxes rarely check them, said Saul Einbinder, the firm’s senior vice president for marketing and business development.

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